Was your deposit never protected?
Landlords must protect a deposit in a government-approved scheme within 30 days. If yours did not, you could be owed up to three times what you paid.
Do I have a claim?
You may be able to claim if:
- You paid a deposit on an assured shorthold tenancy
- It was not protected in an approved scheme, or was protected late
- You were not given the prescribed information about the scheme
- Your tenancy began, or the deposit was taken, within the last six years
Free, no-obligation assessment
Tenancy Deposit Claims
Since 2007, any landlord taking a deposit on an assured shorthold tenancy has had to place it in a government-approved protection scheme within 30 days, and give you prescribed information about where it is held. Many — particularly smaller private landlords — simply never did.
The penalty is set by statute rather than by proving loss: between one and three times the deposit, payable to you, in addition to the deposit itself being returned. You can claim even if you have already moved out and even if your deposit was returned in full.
What you can claim for
Compensation is not just about the injury. We make sure every loss you have suffered is accounted for.
One to three times your deposit
The statutory penalty for failing to protect it, with the multiplier set by the court.
Your deposit returned
The deposit itself, where it has been wrongly withheld in whole or in part.
Claims across multiple tenancies
A separate penalty can apply for each tenancy or renewal that went unprotected.
Unlawful deductions challenged
Deductions for fair wear and tear, or without evidence, can be disputed and recovered.
Interest
Interest on money that should have been returned to you.
Legal costs
Recovery of costs where these are awarded in your favour.
How your claim works
Get in touch
Tell us what happened in a free, no-obligation call. We will tell you honestly whether you have a claim.
We build your case
We gather evidence, arrange any medical assessment you need, and handle the other side entirely.
We negotiate
We put your case to the opponent and push for the full value of your claim — not a quick, low offer.
You get paid
Your compensation is paid to you, with our agreed fee deducted. No win means no fee at all.
Frequently asked questions
Related services
Ready to start your claim?
Speak to our team for free. We will tell you honestly where you stand — with no pressure and no obligation.