Was someone pretending to be your bank?
Impersonation scams work because they use real fear and real authority. If you were pressured into moving money to a “safe account”, you may be able to claim it back.
Do I have a claim?
You may be able to claim if:
- You were tricked into making a payment you would not otherwise have made
- The payment was made from a UK bank account
- You reported it to your bank, or are willing to now
- Your bank declined to reimburse you, or offered only part of your loss
Free, no-obligation assessment
Impersonation Scam Claims
Impersonation fraud is built on urgency. A caller claims to be from your bank’s fraud team, the police, or HMRC, and tells you your money is at immediate risk. You are instructed to move it to a "safe account" — and warned not to discuss it with branch staff, because they are supposedly under investigation.
Fraudsters spoof genuine phone numbers so the call appears authentic, and they often know real details about you. That combination is what makes these scams so effective. Crucially, a payment made under this kind of pressure is exactly the sort your bank should have questioned.
What you can claim for
Compensation is not just about the injury. We make sure every loss you have suffered is accounted for.
Your bank or payment provider
Banks are expected to detect and challenge suspicious payments. Where they failed to intervene, they can be liable to reimburse you.
The receiving bank
The account your money landed in should never have been opened or operated as it was. Receiving banks carry duties too.
Tracing and freezing funds
Where money can still be located, we move quickly to freeze it before it is dissipated beyond reach.
The fraudsters themselves
Where individuals or companies behind the scam can be identified, we pursue them directly for your losses.
Interest on your losses
Compensation is not limited to the sum you lost — you can claim interest for the period you were without it.
Distress and inconvenience
Financial fraud causes real harm beyond the money. That impact can form part of what you recover.
How your claim works
Get in touch
Tell us what happened in a free, no-obligation call. We will tell you honestly whether you have a claim.
We build your case
We gather evidence, arrange any medical assessment you need, and handle the other side entirely.
We negotiate
We put your case to the opponent and push for the full value of your claim — not a quick, low offer.
You get paid
Your compensation is paid to you, with our agreed fee deducted. No win means no fee at all.
Frequently asked questions
Related services
Ready to start your claim?
Speak to our team for free. We will tell you honestly where you stand — with no pressure and no obligation.